ADA Conformance Policy

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Disability Icon In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 (ADA), the City of Fairfax will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

The City of Fairfax does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA.

Upon request, the City of Fairfax will provide reasonable aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in the City of Fairfax programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.

The City of Fairfax will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services and activities.  For example, individuals with service animals are welcomed in City of Fairfax offices, even where pets are generally prohibited.

Anyone who requires an auxiliary aid or service for effective communication or a modification of policies or procedures to participate in a program, service, or activity of the City of Fairfax should contact the office of the ADA Coordinator, Louise Armitage, at  (703) 385- 7850 (TTY 711), Louise.armitage@fairfaxva.gov as soon as possible but no later than five (5) working days before the scheduled event.

The ADA does not require the City of Fairfax to take any action that would fundamentally alter the nature of its programs or services or impose an undue financial or administrative burden.

Complaints that a program, service, or activity of the City of Fairfax is not accessible to persons with disabilities should be directed to the ADA Coordinator, Louise Armitage, at (703) 385 7850 (TTY 711) Louise.armitage@fairfaxva.gov.

The City of Fairfax will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy such as retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs.

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (ADA).  It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs or benefits by the City of Fairfax,  The City of Fairfax’s Personnel Policy governs employment-related complaints of disability discrimination.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:

Louise Armitage
ADA Coordinator
City of Fairfax
10455 Armstrong Street
Fairfax, VA   22030
Louise.Armitage@fairfaxva.gov


Within 15 calendar days after receipt of the complaint, ADA Coordinator, Louise Armitage, or her designee will meet with the complainant to discuss the complaint and the possible resolutions,  Within 15 calendar days of the meeting, the ADA Coordinator, Louise Armitage, or her designee will respond in writing, and where appropriate, in a format accessible to the complainant such as large print, Braille, or audio tape,  The response will explain the position of the City of Fairfax and offer options for substantive resolution of the complaint.

If the response by the ADA Coordinator, Louise Armitage, or her designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the City Manager, Robert Sisson, or his designee.

Within 15 calendar days after receipt of the appeal, the City Manager, Robert Sisson, or his designee will meet with the complainant to discuss the complaint and possible resolutions.  Within 15 calendar days after the meeting, the City Manager, Robert Sisson or his designee will respond in writing, and where appropriate in a format accessible to the complainant with a final resolution of the complain.

All written complaints received by ADA Coordinator, Louise Armitage or her designee, appeals to City Manager, Robert Sisson or his designee and responses from these two offices will be retained by the City of Fairfax for at least three years.