Report a Community Concern/Problem

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The City of Fairfax Police Department is proud of its long tradition of quality service, professionalism, and community based policing. To enhance the delivery of police services, the Department is constantly seeking input regarding problems in the community or opportunities to improve police services. Citizen concerns may include: 
  • Passing on information about traffic problems or concerns in neighborhoods.
  • Requesting information about specific traffic or criminal laws or Department policy.
  • Reporting community problems, such as blighted property, abandoned vehicles, and other such non-emergency community needs.
  • Making suggestions about how we can better serve you.

To share compliments or make complaints about the performance of a specific member or members of the Police Department, go to the COMMENDATION/COMPLAINT page.

If you want to let us know about a concern or problem in the community, there are several options available to you:

  1. You may communicate by phone or e-mail directly with the Community Policing Team assigned to your neighborhood or the area where the problem is occurring. (In many cases this option will provide the fastest response to your concern.)    

     

  2. You may call the Office of the Chief of Police at 703.385.7960. Normal business hours are from 8:30 AM to 5:00 PM, Monday through Friday. You will be asked a few informational questions about your concern by one of our administrative staff members so that your call can be directed to the appropriate supervisor. These initial questions ensure that your call and concern will be dealt with promptly and minimize repetition of your concern to several people before being referred to the appropriate department member.

     

  3. ​You may email your concern online. When doing so, please make sure to be as detailed as possible so we can fully understand the issue and have the information necessary to take proper action. We also request that you provide your name and daytime phone number so we can contact you for additional information, if necessary. This also will enable us to provide a response on what action was taken or provide any information you requested. Your concern will be reviewed and forwarded to a member of the Police Department who can best handle the matter. In some cases we may pass on your concern to another City Department if they can better handle the matter or if the issue can be best handled with a team approach by several City departments.

     

  4. You may send a letter to the Chief of Police about your concern.  Correspondence should be addressed to:

Chief Carl Pardiny 

City of Fairfax Police Department

3730 Old Lee Highway 

Fairfax, VA 22030-1800

 

 

Please be as detailed as possible so we can fully understand the issue and have the information necessary to take proper action. We also request that you provide your name, address and phone number so we can contact you for additional information, if necessary. This also will enable us to provide a response on what action was taken or provide any information you requested.

Please remember that if you need immediate police assistance or you wish to report a crime in progress, or one that has just occurred, you should call the Emergency Communications Center immediately.
  • If the situation is an EMERGENCY, dial 911.
  • If the situation is not an emergency, call the Communications Center using the Non-Emergency number: 703.385.7924.
  • The TTY telephone number for the Communications Center is 703.359.2480.
  • The Crime Solvers line is 866.411.TIPS (8477) or 703.591.TIPS (8477).