Lesley Abashian, ADA Coordinator

Fax: 703-385-7811
Email

Address: City Hall, Room 316
10455 Armstrong St., Fairfax, VA 22030
Directions
Hours: 8:30 a.m. to 5 p.m. weekdays (excluding holidays)

In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 (ADA), the City of Fairfax will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

Additionally, the City of Fairfax does not discriminate on the basis of disability in its hiring or employment practices, and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA.

Upon request, the City of Fairfax will provide reasonable aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in the City of Fairfax programs, services, and activities — including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.

The City of Fairfax will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services and activities.  For example, individuals with service animals are welcomed in City of Fairfax offices, even where pets are generally prohibited.

How to Request Service

Anyone who requires an auxiliary aid or service for effective communication or a modification of policies or procedures to participate in a program, service, or activity of the City of Fairfax should contact the office of the ADA Coordinator as soon as possible — but no later than five working days before the scheduled event:

Lesley Abashian, ADA Coordinator

Phone: 703-385-7850 (TTY: 711)
Fax: 703-385-7811
Email

Address:
Fairfax City Hall
10455 Armstrong St.
Fairfax, VA 22030
Directions
Hours: 8:30 a.m. to 5 p.m. weekdays (excluding holidays)

Please note: the ADA does not require the City of Fairfax to take any action that would fundamentally alter the nature of its programs or services or impose an undue financial or administrative burden.

The City of Fairfax will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs.

Grievance Procedure

The City of Fairfax Grievance Procedure may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the City of Fairfax. (Please note: the City of Fairfax Personnel Policy governs employment-related complaints of disability discrimination.)

Please submit complaints that a program, service, or activity of the City of Fairfax is not accessible to persons with disabilities to the ADA Coordinator. The complaint should be submitted by the grievant and/or their designee as soon as possible, but no later than 60 calendar days after the alleged violation.

• Please make the complaint in writing; however, alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, may be made available for persons with disabilities upon request. The complaint must include important points of information about the alleged discrimination such as name, address, phone number of complainant, and the location, date, and description of the problem.

• Within 15 calendar days after receipt of the complaint, the ADA Coordinator or their designee will meet with the complainant to discuss the complaint and the possible resolutions.

• Within 15 calendar days of this meeting, the ADA Coordinator or their designee will respond (in writing, or, where appropriate, in a format accessible to the complainant, such as large print, Braille, or audiotape). The response will explain the position of the City of Fairfax and offer options for substantive resolution of the complaint.

• Within 15 calendar days of receipt of the city's response, the complainant and/or their designee may appeal the decision if they feel the response does not satisfactorily resolve the issue. Appeals must be submitted to the Fairfax City Manager or their designee.

• Within 15 calendar days of receipt of the appeal, the City Manager or their designee will meet with the complainant to discuss the complaint and possible resolutions.

• Within 15 calendar days after the meeting regarding the appeal, the City Manager or their designee will respond (in writing, or, where appropriate, in a format accessible to the complainant) with a final resolution of the complain.

All written complaints received by the ADA Coordinator or their designee, appeals to the City Manager or their designee, and responses from these two offices will be retained by the City of Fairfax for at least three years.

Please contact the ADA Coordinator for more information.